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General HitPoints FAQs


About HitPoints Redeeming HitPoints Using HitPoints Games My HitPoints Getting Help

About HitPoints

What is HitPoints?
HitPoints is the new online rewards program for IGN/GameSpy subscribers and it's the only program that rewards gamers like you. These points can be redeemed to download full PC games or Prima game guides for FREE!
How do I enroll in HitPoints?
The HitPoints program has been discontinued. If you have HitPoints you can still redeem them for as long as they are active.
Redeeming HitPoints

How can I redeem my HitPoints?
To redeem your HitPoints, just select the game you wish to download, add it to your shopping cart and "pay" it with your HitPoints. It's that easy!
When can I redeem my HitPoints?
You can redeem HitPoints as long as you have an active subscription and the HitPoints have not expired. HitPoints will be posted to your account once the transaction is completed.
How many games can I download?
It all depends on how your spend your HitPoints. Different games have different HitPoints value.
Can I redeem my HitPoints for other merchandise?
Not at this moment but we'll continue to expand our offerings. You will be able to redeem your HitPoints for other merchandise in the near future.
Using HitPoints Games

What does my license for the game grant me?
While you can download a game as many times as you want, you are only granted two licenses to the game. These licenses are granted in succession, one after the other and you cannot hold the licenses at the same time. The license is valid for one use, on one computer and cannot be shared on another computer. Sharing the license will deactivate it. If you use both licenses due to format or sharing, your ability to use the game will end.
In what circumstances can my license be invalidated?
Your license can be invalidated in several ways. For each game, you can receive two licenses in succession. Once these licenses are used, your ability to use the game will end. A license can be invalidated by:
  • Formatting your hard drive or reinstalling Windows
  • The use of routers, firewalls, ad blockers, pop-up stoppers that block the Trymedia activation process
How many times can I download the game?
You can download a game as many times as you want, but only one license will be granted and validated at one time on one computer. When you redeem HitPoints for a game, it includes two licenses to be held in succession. The second license replaces the first should your first license become invalidated.
Are HitPoints games compatible with retail expansion packs?
No. Some HitPoints games are protected by Trymedia and are not compatible with retail expansion packs.
My HitPoints

How do I check my HitPoints balance?
Your HitPoints balance is shown on the homepage of the HitPoints website. To view your detailed HitPoints summary, go to "http://hitpoints.fileplanet.com/home/myAccount.aspx."
Do I need to spend all my HitPoints right away?
HitPoints earned on or after October 22, 2007 must be redeemed within 30 days of receipt. HitPoints earned prior to this time must be used within thirty six months of being earned. We will be adding new games soon (please check "Coming Soon" section on the homepage) so you should plan ahead and spend your HitPoints carefully on the games that you really want.
Does HitPoints have an expiration date?
Yes. All HitPoints earned on or after October 22, 2007 must be used within 30 days of being earned. HitPoints earned prior to this time must be used within thirty six months of being earned.
What if I cancel my subscription service?
If you cancel your subscription service, your HitPoints will expire on the day you cancel your subscription.
Can I transfer HitPoints to my friend?
No. HitPoints are non-transferable.
Can I cash out any unused HitPoints?
No. HitPoints have no cash value and thus cannot be cashed out.
Getting Help

I'm having problems with HitPoints. Who can I contact for help?
You can use the Customer Service form and we will assist you. You will receive a response to your question within two (2) business days.
What terms am I agreeing to when I sign up?
You can review the HitPoints Terms of Service in detail on our website.
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